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COVID-19 RESPONSE

What we're doing to keep you safe

Melville Renault is currently fully operational, however we recognise the severity of the COVID-19 outbreak. To continue providing our high levels of service and safety to our customers and team members, we have introduced the following measures.

 

Social Distancing

  • Our teams have been instructed to adhere to the federal government’s 1.5m of distance between each person. We ask that our customers observe this as well.
  • In test drive scenarios where this is not feasible an unaccompanied test drive will be offered.
  • Non-Contact Interaction
  • We are observing the federal governments advise for non-contact interaction. Our team will no longer shake hands out of respect for the safety of our customers and team.

Sanitisation

  • When visiting our dealership please utilize the hand sanitizer provided. If you cannot locate hand sanitizer please ask a team member for assistance. We ask that our customers adhere to the world health organisations advise of hand washing for a minimum of 20 seconds.
  • All vehicles which are made available for test drive are thoroughly sanitized after use.
  • All customers vehicle are sanitized before and after servicing at our service department.
  • All staff handling customers vehicle keys or money will wear gloves – this is for the safety of our team and our customers.

Online Service Booking

As a top priority, if you have a cough, sore throat, fever or shortness of breath we ask that in the interest of our staff and other customers that you DO NOT visit our dealership.

 

Melville Renault

Welcome to Melville Renault

Warranty

Renault Car and Parts Warranty

The Renault warranty is all about providing you with peace of mind ensuring a stress free ownership experience.  We believe the Renault diamond is a symbol of quality, and our comprehensive warranty reflects this.

All new Renault vehicles are covered by some of the most comprehensive warranty terms in the market.  The table below outlines the warranty policy covering all current Renault vehicles.

Vehicle Years of coverage Mileage coverage Valid date of policy

Koleos

Kadjar

Captur

Arkana

5 Unlimited Purchased from October 1st 2020  

Megane R.S.

5 Unlimited Purchased from October 1st 2020

Kangoo
(NOT inc. Kangoo Z.E.*)

Trafic

Master
(inc. Platform Cab and Master Bus;

NOT inc. Motorhome conversions)

5 200,000km Purchased from October 1st 2020

*Kangoo Z.E. vehicle warranty is 3 years/unlimited kilometre, and battery warranty is 5 years/100,000km (70% capacity). 

 

Renault will repair or replace any part on the vehicle (except those items listed in the Customer Information and Maintenance Booklet under the section titled "What is not covered") which proves to be defective in materials or workmanship, free of charge - subject to the terms and conditions of that warranty.

If you purchased your vehicle prior to the valid dates listed above, please contact your local Renault dealer or Renault Customer Service on 1800 009 008 to confirm the warranty for your specific vehicle.

Purchased and fitted with vehicle
Renault warrants all genuine parts and accessories fitted by a Renault dealership at the time of new vehicle purchase to be free of defects in material or workmanship for the period of the new vehicle warranty.

Purchased and fitted after vehicle delivery
If purchased after delivery of the vehicle and fitted by a Renault Dealer, parts and accessories are covered for the balance of the new vehicle warranty or by Renault's one year/unlimited km parts warranty, whichever is greater.

Purchased over the counter
Parts and Accessories purchased over the counter are covered from date of sale by Renault's one year/unlimited km warranty.

Renault will repair or replace any part of the vehicle (except those items listed in the Customer Information Booklet under the section titled "What is not covered") which proves to be defective in materials or workmanship, free of charge, subject to the terms and conditions of that warranty.

Address
164 Leach Highway, Melville, WA 6156

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